Time Master will not open on IPad

[frustrated]

I LOVE Time Master.  Ive been using it without a problem for over a year.  Very recently, I canot get the program to open.  I see the flash screen then it shuts down.  I have reset my Ipad multiple times, removed apps, removed tons of files in other apps, upgraded the Ipad, connected it to Itunes, basically everything but delete the app and reinstall. 

My fear is if I delete the app I will loose a months worth of BILLABLE TIME.  I am REALLY in a bad place and self employed.  Please help! 

If I delete the app and re-install, will I loose my data?

I have looked in my dropbox for a recent backup, but the most recent is 3months old. 

[frustrated]

TO update....I did find the database.rsd file that is several days old and likely current and what I need under ITunes file sharing...I have copied it to my desktop to save a copy...

Should I delete Time Master on my Ipad and reinstall?

[Adam]

Yes, there is some sort of "update" issue from Apple.  What needs to be done is to first backup the database and any photo receipts from iTunes.

Connect the device to iTunes.
Select the device in iTunes and then select the "Apps" tab.
Scroll down to the bottom where it says "File Sharing".
Select Time Master in the list of apps.
In the "Documents" window, select "database.rsd" and "Save to..." that file to your computer.
If you have a (photo) "receipts" folder also "Save to..." that.

On your device, delete the Time Master app and then reinstall from the App Store.
Launch Time Master to verify it is working.
Quit Time Master.

Reconnect the device to iTunes and navigate back to the "Documents" folder in Time Master as before.
Click on the "Add" button and locate the "database.rsd" file on your computer and replace the one on your device.

You should be good now.

If you have any photo-receipts, please contact us and we will explain how to put them back on the device.