Hi Adam, had one of my techs sync with my ipad. My ipad is only one that invoices. Only time entries and expenses sync.
Client called to say that a few invoices I sent them had time entires that had been invoiced a couple of months ago.
On checking PREVIOUS invoice sent and paid, the time entries was not listed (the associated travel expense was). The result was that it had a negative balance. On a full run out do all invoices, statements, payments, I found about 40 like this.
I then FOUND THE CAUSE- if Sam (the tech) changed his description or time entry in error then the entry on my ipad would update and it would remove itself from the invoice that had been sent already.
Suggest the following: on way syncs occuring subsequent to initial time entry sync, update / flag the senders record to marked as invoiced and not transfer again.
I have been able to prove this issue with 3 different techs on sync. More than happy to send you our databases and step through the process to recreate.
STILL THE BEST PRODUCT I HAVE USED. Been doing this for 20 years. Saves time, raises accuracy, captures time and expenses techs would skip from normal time sheets. THIS APP TRULY IS PURE GOLD.
