Dropbox backup error (TM 5.7 on iOS 6.1.3)

[damonbrinson]

I'm running TM 5.7 on iOS 6.1.3 (iPhone 4). I get the error in the attached image every time I try to backup to Dropbox:

Error
The operation couldn't be completed. (NSURLErrorDomain error -1001.)

TM is properly logged in to Dropbox because it displays the correct Dropbox usage before I attempt the backup.  Also, the simple reboot of the device doesn't affect this. It's been happening for a very long time, and I've rebooted many times with no change.

Thanks for your help.

[Adam]

The error -1001 indicates the "request timed out".  That is most likely due to a bad/weak Wi-Fi connection or bad/slow internet connection.  Even though you may see the MB used/available that does not mean that the connection is not having issues.  It may also be possible that Dropbox's servers are too slow.

I would suggest that you try again at a different time and if possible on a different Wi-Fi network if the problems persist.

[damonbrinson]

Thanks for the quick reply. It didn't occur to me that it could be a simple issue with my employer's network. I just turned off wifi and backed up successfully over 3G. Dropbox might be blocked on our wifi network (producing a time-out, no matter how many times I tried or rebooted).

Thanks again. Love TM and couldn't live without it.

-Damon