Author Topic: Having issues when trying to apply payments. Please help...  (Read 7487 times)

FLKat777

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Having issues when trying to apply payments. Please help...
« on: October 15, 2012, 09:26:15 am »
Hi,

I'm having a problem getting payments applied to my invoices. The feature WAS working, but now it's not. I think I'm missing a step somewhere...

I created my invoices, which show as pending. Then I emailed them to the client. My invoices now show BILLED. I received payment so I created a new payment in the MANAGE PAYMENTS section. However this is where I'm getting stuck. When I go to the APPLY PAYMENT section, I can see the payments, but when I click on one, it just takes me to a blank blue screen (at the top it says INVOICES). I cannot see any billed invoices, even though in my time entries it clearly says BILLED on the invoice.  :(

What am I doing wrong?

Thanks!

Adam

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Re: Having issues when trying to apply payments. Please help...
« Reply #1 on: October 15, 2012, 04:09:28 pm »
It sounds like everything you have there is correct.  The invoices do need to have a Status of Billed, so that is also correct.  The only thing I can think of is that you possibly have a different Client code on the Invoice vs. the Payment?  If so, and that Client didn't have any invoices, it would show a blank screen such as you describe.  Please let us know?