Author Topic: Unwanted Adjustment  (Read 16581 times)

Spyderturbo007

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  • Posts: 25
Unwanted Adjustment
« on: June 22, 2011, 07:35:45 pm »
For some reason my invoicing module is applying an adjustment to one particular client. I've deleted and recreated the invoice multiple times. I checked the time entry and don't see anything indicating that I've made an adjustment, along with the actual invoice.  I've also deleted the time entry and tried recreating it, which results in the same adjustment.  It only does this with one client and I can't figure out why.

There just isn't anything anywhere that I can find indicating why this adjustment is being added to the invoice.

EDIT ->. Ok, it seems it's only doing this to invoice #405 regardless of which client I use for that invoice. So it is not client specific, but invoice specific.
« Last Edit: June 22, 2011, 07:40:38 pm by Spyderturbo007 »

Ernesto

  • Jr. Member
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  • Posts: 83
Re: Unwanted Adjustment
« Reply #1 on: June 23, 2011, 07:35:40 am »
Adjustments come from applied payments towards that invoice #. See if you have a payment applied to it, and unapply it.

If there's no payment applied or if you think the program is applying a payment in error, please contact us through email, since we'll probably have to take a closer look at the data.

Thanks,
Ernesto.