On-Core Software LLC

Time Master - Apple iOS => Time Master Problems and Support => Topic started by: debdays on October 05, 2015, 10:50:33 am

Title: Unable To Produce Invoice Reports
Post by: debdays on October 05, 2015, 10:50:33 am

For the past two months I have been unable to produce Invoice Reports. I see invoice numbers, I can print and email invoices, but when I run the report (From the Invoice Module), it says There Are No Invoices Matching Your Criteria. I do not have ANY filters set. HELP!

Title: Re: Unable To Produce Invoice Reports
Post by: Adam on October 05, 2015, 12:48:25 pm

If all your Filters are set to "Optional", the only thing I can think of is that your Date Range is set incorrectly.  You could try setting the Start Date to Jan 1st and the End Date to the last day of this month and see what happens.

If you have invoices within that date range and still get nothing, we would need to have you email us a backup from your database file (via Dropbox) and we could run it here to see if we see anything odd.

Title: Re: Unable To Produce Invoice Reports
Post by: debdays on October 06, 2015, 01:08:07 pm

Nothing. All filters set to Optional. Date Range - Jan 1, 2015 - Oct 31, 2015. Nothing. Where should I email the backup?

Title: Re: Unable To Produce Invoice Reports
Post by: Adam on October 14, 2015, 01:11:33 pm

support at on-core dot com