On-Core Software LLC

SecuMail => SecuMail Problems and Support => Topic started by: bobo171717 on April 03, 2012, 03:50:30 am

Title: Problem with decrypt on Iphone
Post by: bobo171717 on April 03, 2012, 03:50:30 am

I have a problem with decrypting messages on your iPhone with a free version of PGP desktop, but when I bought the license on the same computer, I can normally decrypt a message.

Title: Re: Problem with decrypt on Iphone
Post by: Ernesto on April 03, 2012, 03:40:04 pm

Please make sure you import your public and private keys into SecuMail.

In the Keys section, under the key name, you should have both "Private/Public Keys" as the description. If you only have Private or Public, you need to export the missing key from your Desktop app and import it into Secumail.

Please let me know if this solves your problem.

Regards,
Ernesto.

Title: Re: Problem with decrypt on Iphone
Post by: bobo171717 on April 04, 2012, 04:43:56 am

I have both keys imported in Secumail.
I'm not sure, but I think that this problem started with the last update of Secumail.

when I receive this mail:
"-----BEGIN PGP MESSAGE-----
Version: PGP Desktop 9.9.0 (Build 397) - not licensed for commercial use:"
i could not decrypted it

but when i received this:
"-----BEGIN PGP MESSAGE-----
Version: PGP Desktop 9.9.0 (Build 397)"
is everythink OK

Title: Re: Problem with decrypt on Iphone
Post by: Ernesto on April 04, 2012, 11:28:23 am

What error message do you receive from SecuMail?

If you still have an unlicensed version, I would ask you to contact us through our support email: support@on-core.com

We then can exchange public keys and you can send me an encrypted message from that PGP version so we can figure out what's going on.

Thanks,
Ernesto.

Title: Re: Problem with decrypt on Iphone
Post by: bobo171717 on April 05, 2012, 04:19:14 am

I received error " No data to decrypt found".
Soon I licensed PGP, i can decrypt all mails.

I will send my public key to your mail, and we can try to resolve this.

thank you