I had an issue a while back where even with the client rate set to the proper amount, the value of the product of time x rate would equal $0.
I stumbled my way into a solution but had never been sure how (those things happen). Last week, beginning on Wednesday, the problem returned for Wed, Thurs. and Fri. time. I spent several sessions trying to sort it out and finally this afternoon discovered the problem.
On the Time Entry screen, with an entry displayed, there is a field for "Overtime Starts" It was displaying 0h-0m for the offending three days with no billing value. I hit the small x next to the value and the problem corrected itself, ie. proper billing amount for that day returned.
First of all I don't know how this entry came to be. Wednesday was the offending entry, as Thursday and Friday were "copy/start". I have never consciously touched "Overtime Starts" as the concept of "overtime" has no place in my billing. Even if overtime was an issue, I don't understand why starting it at 0 hours would affect "regular" time? I am willing to concede that the value of Overtime Starts did not change on its own, (or did it) but never mind that. The issue of when overtime starts affecting billing amount for regular time and reducing it to 0 is certainly not intuitive.
I did not get instructions to check this field when I was here before with my problem. Possibly there are more ways than that to screw up the value multiplier, but I thought you'd like to know what I discovered in case anyone else has this issue.
Regards,
Tom