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Author Topic: backup error message  (Read 23367 times)

denveroilpatch

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backup error message
« on: April 09, 2013, 06:40:29 pm »
unable to backup to dropbox, getting "Error the operation couldn't be completed. (NSURLErrorDomain error-1021.)" . . is it something I said?
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Adam

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Re: backup error message
« Reply #1 on: April 09, 2013, 09:49:02 pm »
We've seen a bunch of really odd errors in iOS 6 that don't make any sense.  There seems to be some really odd issues in the operating system sometimes that cause programs to behave oddly.  In 99% of these odd cases the solution is to Reboot the device.

- Press and hold down the top power button until it says "Slide to power off".  Do that and wait for it to shut down.
- After it has completely shutdown, press and hold the power button until the Apple logo appears.
- After it has booted up, try it again.

If you still have a problem after that, please let us know?
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denveroilpatch

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Re: backup error message
« Reply #2 on: April 09, 2013, 11:23:55 pm »
was on OS 5.x (unchanged since purchasing ipad, and had no problems backing up as of 3/26/13), but updated this evening to OS 6.1.3 and backup to dropbox is again working - thanks On-Core as always for prompt reply that provided info leading to fix . . .
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Adam

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Re: backup error message
« Reply #3 on: April 10, 2013, 09:02:31 am »
Oops, didn't even think about old versions of Time Master, but glad you got it working.  The original version of the Dropbox API (programming interface) was version 1.0.  Dropbox said that they were going to drop support for 1.0 on Dec 1st, 2012, but they delayed it and possibly it just expired.  We updated to the new DB API in Time Master v5.6, so as long as you are using TM 5.6 or greater, it should work.
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