Hours and rate mysteriously disappeared when doing new invoices?

[grifteruk]

Hi - just wondered if anyone has any idea what's happened here.
My invoice has a column for rate and hours worked, and normally when I create an invoice the start time/stop time, hours and hourly rate are shown in the appropriate columns. However, these have just suddenly disappeared (the column titles are there but there are no values in the columns). I've checked the settings under setup - invoicing - companies - my company - export settings and there is a tick next to enable quantity column and enable amount column. Start time and stop time are also enabled in the description fields. Any ideas? It's driving me mad (!)
The only change I made recently was to add new terms and conditions. Also, I notice that any old invoice I did prior to doing this now has the new terms and conditions on them instead of the ones that were valid at the time the invoice was created which technically makes them incorrect....

Thanks once again for your help.

Kind regards,
Dave.

[Adam]

Hi Dave,

Invoices are always "Generated", so if you make any changes, and then re-generate an invoice, it will show the updated changes.

As far as your issue, I have never heard of anything like that before.  If you can't get it working, we would need you to send us a Backup of the database file so that we could run it thru the debugger and see what is going wrong.  Please send us an email at support at on-core dot com.

[Adam]

Hi Dave,

Thanks for sending the file.  In case others read this thread, this will help them too. 

Whenever you use "Fixed Amount" or "Fixed Amount (reusable)" Project Code, it will not put anything in the Quantity and Amount columns on the Invoice.  If you are charging a flat amount, you do not want the client to see that you are charging them for a full day when you may have spent a bit less or more time for that job.  However you will be able to see how many hours you spent, for your own information, by running a Report.  The Reports will show the actual amount of time you spent, so you can see how accurate your guesstimate was.